Thank you for checking out the Closet Chemistry! If you have any questions that are not answered below, please feel free to email us at customerservice@closetchemistry.com.


Customer Care

I NEVER RECEIVED AN ORDER CONFIRMATION?
Please check your junk/spam folder. If you have not received the email confirmation, email customerservice@closetchemistry.com or use the contact form so we can locate and resend your confirmation.

DO YOU OFFER GIFT WRAPPING?
We most certainly do!  Just check the 'Gift Wrap' checkbox and enter your personalized message at checkout and we will wrap your gift to perfection.

CAN YOU MAKE A CUSTOM ORDER?
Due to the small nature of the business, we do not at this time. However, we are planning for the future and would love to eventually open up a showroom/tailoring shop.

I AM UNSURE OF WHAT SIZE TO PURCHASE, CAN YOU PLEASE HELP?
Please refer to the size guide below. A more detailed size guide can also be found on each of the product pages.

Waist - Measure around the narrowest part of your waist.
Bust - Measure around the fullest part of your bust.
Hips - Stand with your feet together and measure around the fullest part of the hips.


X-SMALL SMALL MEDIUM LARGE X-LARGE
SIZE GUIDE 2 4 6 8 10 12 14 16 18 20
BUST INCHES 33 34 35 36 37 38 39.5 41 43 45
WAIST INCHES 24.5 25.5 26.5 27.5 28.5 30 31.5 33 35 37
HIP INCHES 35.5 36.5 37.5 38.5 39.5 41 42.5 44 46 48

 

If you're still unsure, no worries! Email me at customerservice@closetchemistry.com and I'll be happy to help.

WHAT IF AN ITEM I WANT IS OUT OF STOCK?
Closet Chemistry makes limited edition clothing. This means that if an item is sold out, there is a chance that the piece will not be restocked. If the piece sold out is a must-have for your closet, please contact us at via our Contact Us page. If there is enough interest in restocking an item, we will try our best to make a new item that would substitute the sold out piece.

HOW WILL I KNOW IF THE ITEM IS RESTOCKED?
Joining the mailing list is the best way to keep yourself up to date with our stock.

WHAT IF I WANT TO CANCEL AN ORDER?
An item can be cancelled before it's shipped. If an item was cancelled after shipment, a return process will have to be implemented. Please refer to the Shipping & Returns tab.

CAN I DELIVER TO A WORK ADDRESS?
Yes, so long as someone can sign for the package. We do not deliver to PO Boxes for security reasons.

HAS MY ORDER BEEN SHIPPED?
When your order has shipped, we'll email you the tracking number for the courier's website so you can follow its journey from us right to your closet.

HOW CAN I TRACK MY ORDER?
You can track your order using the tracking number that was emailed to you. I ship via USPS. Once an order is shipped, typical delivery time is 1-4 days.

You may have to allow 24 hours for the tracking number to become active.

I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER, WHAT SHOULD I DO?
If you've received an incorrect item, contact customer service during business hours at (872) 588-0241, where I will be happy to help.

WHERE CAN CLOSET CHEMISTRY SHIP?
Closet Chemistry ships within the US (including Hawaii and Alaska) and internationally.

HOW ARE TAXES CALCULATED?
All tax charges are based on state and local tax laws and tax rates for the delivery address you have supplied and will be calculated at the checkout page.

Domestic Shipping

We currently use USPS Priority mail.

Domestic Shipping is FREE

Rush Shipping is only available in the US: $15 Flat Fee for Priority Mail Express

Holiday Shipping: Please be sure to order before December 17th to ensure that you will you recieve your items by Christmas.

Every packaged is tracked to ensure delivery and will be insured in case of a lost package. We are not responsible for packages that are confirmed as delivered but are missing or stolen.

We will ship within 1-3 business days of purchase and you will notified when an item has been shipped alo

International Shipping

Outside the US: $10 Flat Fee

We do not include any duties or taxes that might be required for you to pay upon the arrival of your package. Due to not collecting duties, VAT or taxes at the time of the sale, we cannot predict what your particular charges may be. If your order requires additional charges, they must be paid for you to clear customs.

Shipping during the holidays

I firmly believe that Holidays are for spending with the ones you love the most. This is why Closet Chemistry studios aren't open on major holidays. Any orders placed over the holiday weekend will ship out as soon as possible after the holiday.

Domestic Returns

We accept returns in new condition with original tags attached for a full refund. There's no restocking fee and return shipping is free. You have 14 calendar days from the day you receive your shipment to postmark your items for return. Your refund will be credited to the same credit card used to make the purchase.

Once we receive your return, please allow 2-3 business days for your return to be processed. The bank may take 5-10 days to post your refund to your account. Too much to keep track of? No worries, we'll send you an email when the item has been processed so you know your refund is on its way.

Please send your return to:

Closet Chemistry
Attn: Returns
3023 North Clark Avenue #759
Chicago, IL 60657
United States

International Returns

US customs law does not allow us to issue a return label to our customers outside of the US, but you can always send your return back to us directly using your preferred courier service. We do not cover the cost of return shipping at this time but we're working on a solution.

Please send your return to:

Closet Chemistry
Attn: Returns
3023 North Clark Avenue #759
Chicago, IL 60657
United States

    Once we receive your return, please allow 2-3 business days for your return to be processed. The bank may take 5-10 days to post your refund to your account. Too much to keep track of? No worries, we'll send you an email when the item has been processed so you know your refund is on its way. Your refund will be credited to the same card used to make the original purchase.

    WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

    If we receive your items within the return policy window, we will refund you the full cost of your items. However, outside of the US, customs, duties and sales taxes are non-refundable. You may be able to recover these funds by contacting your local customs bureau directly.

    I CHANGED MY MIND ON MY ORDER PLACED, CAN I REFUSE MY PACKAGE AND HAVE IT "RETURNED TO SENDER"?

    If you refuse your package you will still be responsible for customs duties, sales tax and return shipping. Once the package arrives back at Closet Chemistry, we will refund you the cost of your order minus the cost of return shipping. Note: It can take 5-10 business days for your refund to appear in your account.

    Gift Cards

    $50-$500

    You can purchase a Closet Chemistry Digital Gift Card online! Send an email to yourself and print it off or email it directly to the recipient for the perfect gift. Note: The Gift Card doesn't expire.

    If you are interested in a physical gift card please contact customerservice@closetchemistry.com